A couple studies released late last week focused on the service side of the dealership, with one online survey showing customers may need a bit more incentive to visit in-dealership repair shops over ...

Where should you take your car for maintenance and repairs: the dealership, a car repair shop—or somewhere else? The answer: It depends on more questions. What’s broken? How old is your car? Is it a ...

When it comes to getting their vehicle repaired, Consumer Reports members prefer independent shops — and in some instances, chains — over dealerships. Independent repair facilities stood out for their ...

People are having their aging cars serviced more but dealerships are losing their luster as the service provider of choice, according to Cox Automotive's "Under the Hood: Opportunities and Challenges ...

When it comes to repairs for unexpected issues, drivers who visited Kia or Jeep dealerships were the least satisfied, with Hyundai drivers following closely behind, according to a new survey from ...

A Ford dealership’s $1,700 repair quote for a Transit van went viral after an independent mechanic offered a far cheaper fix, highlighting the growing tension between dealership service costs and ...

According to the Consumer Reports survey, capturing the preferences of car owners for their automotive repairs, there is a clear leaning towards independent shops and, in some cases, chains over ...

When it comes to automotive service facilities, Consumer Reports members prefer independent shops—and, in some cases, chains—over dealerships, according to our annual survey. The survey results show ...

Car dealerships have wildly varying customer satisfaction ratings when it comes to auto repair prices, wait times and overall service, with Hyundai, Jeep and Kia scoring the worst, according to the ...

Abbe Herzig took her college-age daughter’s 2006 Honda Accord to a local repair shop for its yearly state safety inspection. The car failed the test, and the shop recommended a staggering $3,300 of ...