Avtex Director of CX Solutions Kate Kompelien explores the core elements of the most successful Voice of the Customer programs. It has become increasingly more challenging to craft a customer ...

Program design is a collaborative process with the goal in establishing a comprehensive overview of a program's values. CDIL works closely with each academic unit to determine the guidelines, ...

This note explores the conditions, design elements, and implementation considerations of a successful voluntary disclosure program (VDP), including its compliance with anti–money laundering/combating ...

Organizational design is the process of creating the hierarchy within a company. The six elements of organizational design help business leaders establish the company departments, chain of command and ...