Editor’s Note: This is part of a series called Inside the Lab, which gives audiences a first-hand look at the research laboratories at the University of Chicago and the scholars who are tackling some ...

Imagine a world where a child is raised exclusively by artificial intelligence. AI “parents” provide unwavering patience, guidance, and unconditional support. AI friends are always available, never ...

AI has become a big part of the way many people work, learn, and teach. This includes AI’s ability to provide an individualised approach to education and help students develop their skills. A study by ...

The American Psychological Association (APA) defines resilience as "the process of adapting well in the face of adversity, trauma, tragedy, threats or even significant sources of stress.” Resilience ...

The way human users perceive their interactions with AI systems is, in part, influenced by deliberate choices made by the designers. From depictions of Alan Turing’s early computational machines to ...

Customer service leaders face increased challenges of gaining efficiencies while still improving the customer experience (CX). While artificial intelligence (AI) and automation have gained significant ...

Artificial intelligence (AI) is no longer just an add-on in customer service — it’s a core technology, enhancing speed, accuracy and scalability. But while AI excels at automation and data-driven ...