L.A. Metro deploys over 300 transit ambassadors on the system to enhance safety and customer service. Across America, transit agencies are launching customer experience (CX) programs to improve ...

Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

Claims surfaced on dark web forums alleging access to Kraken’s internal support systems is being sold, though no evidence has ...

New policy formalizes how client data is collected, used, stored, and reviewed across operations Leonard Cagno has announced the adoption of a new internal privacy and data handling standard across ...

Press Advantage, a leading press release distribution service, today released insights addressing a critical challenge facing agency owners: the disconnect between actual expertise and client ...

SSA is looking for volunteers to keep working on Dec. 24 and Dec. 26. A former SSA executive says it’s unusual for the agency ...

The city of Sonoma has appointed two internal candidates for new leadership roles in the city’s Parks and Recreation and Water divisions to oversee maintenance and enhancement of ...

The institutions recognized with Global Finance’s AI in Finance Awards 2026 have not merely adopted AI; it is now a ...

An estimated 5.2 million people live in New Zealand, and Te Tari Taiwhenua, Department of Internal Affairs (DIA), records important life events for all of them. DIA manages life and identity ...

Oct 30 (Reuters) - Qantas's (QAN.AX), opens new tab chief customer and digital officer ‌Catriona Larritt will step down by the end of December, according to an internal memo seen by Reuters on ...

Bitwarden partner program enables Netherlands-based MSP to scale secure access management, strengthen security habits, and enhance operational efficiency Bitwarden, the trusted leader in password, ...